Refund policy

Return Policy
We have a 7-day return policy for standard exchanges, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at napalworldd@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues (Defective Items)
Please inspect your order upon reception. If the item is defective, damaged, or has an error of any type, you must contact us within 2 days of delivery.

Shipping Cost: Return shipping is 100% free if the item arrives damaged or has a manufacturing error.

Size Changes & Errors
If you ordered the wrong size: If you would like to exchange your item for a different size, you are welcome to do so within our 7-day window, but the customer is responsible for covering all shipping costs.

If we sent the wrong size: If you ordered one size (e.g., Small) and we accidentally shipped a different size (e.g., Medium), return shipping is on us, and we will replace it for free.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  

Unfortunately, we cannot accept returns on sale items or gift cards.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

If more than 15 business days have passed since we’ve approved your return, please contact us at napalworldd@gmail.com.